Led a team of 9 designers (7 directs, 1 manager) supporting 3 services (S3, Kinesis, RoboMaker) with combined annual revenues in the billions and whose customers includes brands like Netflix, Disney, and iRobot. Responsible for design quality, people management, design operations, and stakeholder relationships. Scaled the team of 6 (‘19) to 9 (‘21) by fostering an environment of rigorous human centered design practices which demonstrated the ROI of collaborating with design.
Led a team of 13 designers (9 directs, 2 managers) supporting the Buyer and Renter shopping experiences across desktop, mobile web, iOS, Android, and email. Increased design quality and velocity by operationalizing lean UX methods, cross functional design sprint collaboration, design reviews, and formalizing design hiring practices. Scaled the team of 3 (‘14) to 13 (‘17) by fostering an environment of rigorous human centered design practices which demonstrated the ROI of collaborating with design.
Responsible for native iOS shopping apps, driving 3 redesigns, with 1 highlighted in the iOS 7 keynote.
Responsible for fintech products across platforms and drove a first-in-class mobile pre-approval product.
Responsibilities included 0 to 1 design and launch of Pro Finder and Zillows first social product, Answers.
Drove concept designs for Bing Video Search and a redesign of core search scenarios for MSN Autos.
Led a team of 7 producing multiple print/web periodicals and launched a publishing platform.
Interaction design, information design, design systems, typography, and publication design.
AWS Cloud Practioner: AWS fundamentals · 2019
Situational Leadership II: Managerial training · 2014
Lean Startup Machine: Lean methodologies · 2013
Use of AI: 2018
Real Estate site: 2018 · 2017 · 2016 · 2015 · 2014
Real Estate app: 2016 · 2015 · 2014
Use of GPS: People's Voice Award for StreetEasy 2014 iOS app redesign · 2015
Multiple examples of my work on the native Zillow mortgage app cited in this book about mobile UI patterns. Citations 92, 192, 203, 212, etc.
Zillow received an award from the mortgage industry for bringing mortgage services to native apps. Press release
Panel member discussing how the design process can be used to to empower change. Event details
Achieving alignment and progress through design sprints. Event details