Eric Tucker

Product Design Leader

Senior design leader with over 20 years of experience, most recently helping to bring a human centered design transformation to the world's leading cloud provider. I’ve grown and led design teams to deliver effective products at scale, for both consumer and enterprise focused businesses, by fostering a rigorous, evidence-based, collaborative, and empowering design culture. Printable version

Experience

AWS
Aug 2019 – May 2021

Product Design Manager - S3, Kinesis, RoboMaker

Led a team of 9 designers (7 directs, 1 manager) supporting 3 services (S3, Kinesis, RoboMaker) with combined annual revenues in the billions and whose customers includes brands like Netflix, Disney, and iRobot. Responsible for design quality, people management, design operations, and stakeholder relationships. Scaled the team of 6 (‘19) to 9 (‘21) by fostering an environment of rigorous human centered design practices which demonstrated the ROI of collaborating with design.

  • Oversaw launch of over 100 features while helping orchestrate 2 redesigns for S3 and Kinesis.
  • Increased operational excellence by transitioning design ops from spreadsheets to Asana.
  • Improved cross functional collaboration resulting in designs’ inclusion in yearly strategic planning.
Zillow
Design Director Apr 2018 – Nov 2018 Sr. Product Design Manager Jun 2016 – Apr 2018 Product Design Manager Jul 2014 – Jun 2016

Head of Design - Shopping Experiences

Led a team of 13 designers (9 directs, 2 managers) supporting the Buyer and Renter shopping experiences across desktop, mobile web, iOS, Android, and email. Increased design quality and velocity by operationalizing lean UX methods, cross functional design sprint collaboration, design reviews, and formalizing design hiring practices. Scaled the team of 3 (‘14) to 13 (‘17) by fostering an environment of rigorous human centered design practices which demonstrated the ROI of collaborating with design.

  • Buy-side revenue grew by 72% (+$232m) and traffic by 66% (MAU +157m) during my stewardship.
  • 8 × Webby winner for Best: Use of AI (‘18), Real Estate Site (‘15 – ‘18), Real Estate App (‘14 – ‘16).
  • Led 2 cross platform redesigns and product investments in ML and computer vision.
Jan 2012 – Jul 2014

Sr. Product Designer - iOS apps

Responsible for native iOS shopping apps, driving 3 redesigns, with 1 highlighted in the iOS 7 keynote.

Apr 2009 – Jun 2014

Sr. Product Designer - Mortgage Experiences

Responsible for fintech products across platforms and drove a first-in-class mobile pre-approval product.

Oct 2007 – Apr 2009

Product Designer - Staff Designer

Responsibilities included 0 to 1 design and launch of Pro Finder and Zillows first social product, Answers.

Microsoft
Aug 2006 – Aug 2007

Product Designer II (Contract) - Bing, MSN

Drove concept designs for Bing Video Search and a redesign of core search scenarios for MSN Autos.

Whitelight Publications
Jul 1999 – Aug 2006

Head of Design - 2003 to 2006

Led a team of 7 producing multiple print/web periodicals and launched a publishing platform.

Skills

  • Product vision
  • Product strategy
  • Stakeholder collaboration
  • Leadership & management
  • Building design teams
  • Workshop facilitation
  • Building design systems
  • Design thinking
  • Scenario development
  • Concept validation
  • Prototyping (js/css/html)
  • Data analysis & synthesis
  • Human-centered design
  • Heuristic evaluation
  • Unmoderated usability testing
More...

Tools

  • Sketch
  • Figma
  • InVision - App, Freehand
  • Framer and FramerX
  • Adobe Photoshop
  • Adobe After Effects
  • Adobe Premier
  • Javascript, Jquery, CSS, HTML
  • Adobe Omniture
  • Google Analytics
  • UserTesting.com
  • Optimal Workshop
  • Asana
  • Trello
  • Microsoft Office

Education

University Of Washington
Sep 1999 – Jun 2002

BFA, Visual Communication Design

Interaction design, information design, design systems, typography, and publication design.

Certifications

AWS Cloud Practioner: AWS fundamentals · 2019
Situational Leadership II: Managerial training · 2014
Lean Startup Machine: Lean methodologies · 2013

Awards & recognition

Webbys Best...
multiple years

Use of AI: 2018
Real Estate site: 2018 · 2017 · 2016 · 2015 · 2014
Real Estate app: 2016 · 2015 · 2014
Use of GPS: People's Voice Award for StreetEasy 2014 iOS app redesign · 2015

O’Reilly Media
2014

Mobile Design Pattern Gallery II

Multiple examples of my work on the native Zillow mortgage app cited in this book about mobile UI patterns. Citations 92, 192, 203, 212, etc.

Mortgage Technology Awards
2011

Harnessing Mobile

Zillow received an award from the mortgage industry for bringing mortgage services to native apps. Press release

Speaking engagements

IxDA Seattle
2018

Metamorphosis

Panel member discussing how the design process can be used to to empower change. Event details

AIGA Seattle
2016

Lunchbox Series

Achieving alignment and progress through design sprints. Event details